Frequently Asked Questions
What are your shipping and handling fees?
Shipping costs vary based on your delivery location, the time of your purchase, and the availability of the items ordered.
When will I receive my order?
- Within France: Orders are typically delivered within 1 to 3 business days.
- European Deliveries: Expect delivery between 2 and 5 business days.
- International Shipments: Delivery usually takes between 2 and 7 business days or longer, depending on the destination.
What happens if I'm not available when my order is delivered?
The delivery person will attempt to contact you and offer several options, such as leaving the package in your mailbox, delivering it to a nearby pickup point, or arranging a re-delivery to your home at a later time. The available solutions will depend on the specific circumstances and the delivery options available at that moment.
What payment methods do you accept?
We accept Visa, Mastercard, Carte Bleue (CB), and American Express for card payments. Additionally, you can choose to pay via bank transfer.
How is my order shipped, and which carriers do you use?
- Daily Shipping: We dispatch your packages every day from Monday to Friday.
- Weekend and Holiday Orders: Orders placed on weekends or holidays will be handeled on the next business day (Day+1).
- Tracking: All orders are sent using a fully tracked service, and a tracking number will be provided to you so you can monitor the progress of your shipment in real-time.